Address: 32B Fawkner St, Westmeadows VIC 3049
Tel: 03 9338 2305
Fax: 03 9334 5668
Westmeadows Medical Centre was first established in 1972 initially with a solo practitioner and in late 2007, the clinic was taken over by three dedicated medical practitioners.Over the past 46 years, our clinic has provided exceptional medical services to over 10,000 patients in the Northern suburbs of Melbourne. We have been a well-known family oriented medical practice in the community and our relationship with our patients is built on the foundation of trust, professional approach and delivering high quality of health care.As an accredited medical centre with QPA, we take the responsibility of providing quality patient outcomes. The professional conduct of our health team and staff is of highest standard and always guided by the best practice principles.
Dr. Ban Jamel (Female) GPMB.CH.B FRACGP
Dr. David Lee (Male) GPMB.CH.B FRACGP DIPS. OBS
Dr. Hickmat Zuhairi (Male) GPMB.CH.B FRACGP DRANZCOG.FRNZGP
Dr. Jose Saprid (Male) GPMB.Ch.B FRACGP
Appointments, Walk-ins and Emergencies
This practice generally sees patients by appointments, with the exception of emergencies.
Walk-ins are accepted if we are not busy and there is an availability space for the patients to be seen.
However patients are advised that our practice prefers to see patients by appointment and are given the doctor’s card so they can call and book in the future. They are also advised of the approximate waiting time.
Home visits are available to regular patients of this surgery who are too ill to attend the practice and live within a 5 kilometre radius of our surgery. The doctors perform regular home visits and nursing home visits at the end of each session. In an emergency situation, the doctor may leave during practice hours to do a home visit.
After Hours Care
After our operating hours, the practice uses the after hour locum service (The National Home Doctors Service) between 10:00 pm and 8:00 am. They can be contacted on 137 425.
Process for follow up of test results
Patients who have pathology tests or radiology scans are required to make an appointment to discuss their results with the doctor. Preferably a face-to-face appointment is required, but in instances where this is not possible, a Telehealth (phone consultation) appointment can be arranged – subject to Doctor’s approval.
Privacy and Confidentiality
Patient’s medical files are private and contain confidential information and they are stored in computerised files. The medical files contain all clinical information relating to the patient including letters received from specialists or hospitals, blood tests, x-rays and ultrasound results. The records are scanned into the patient’s files according to date.
Our practice welcomes phone inquiries from patients. Should patients need to speak with a GP or Nurse, the urgency of their request will be assessed by the receptionist following the phone triage protocol. In most circumstances, reception staff will be able to handle your inquiry. If a GP does need to be contacted, you will be asked to leave your contact details which will then be passed on to your GP with a request of a call back.
Patients who do not speak English or who are more proficient in another language may utilise the (TIS) Translating & Interpreting Service on 131 450.
For hearing impairment patients, the services of (NRS) National Relay Services is available:
- T T Y (Teletypewriter) / Voice Calls – 133 677
- Speak & Listen – 1300 555 727
- SMS Relay – 0423 677 767
Translating & Interpreting Services (TIS):
Patients can call TIS National on 131-450. Additionally, if an onsite/phone interpreter is required, please advise our reception 24 hour prior to your appointment to arrange a TIS booking.
Patient Recall and Reminder System
Fees and Billing Arrangements
We are a bulk-billing clinic. Patients with Medicare Card, Centrelink Concession/Pension card, or DVA will be bulk-billed.